General We recognise that your privacy is very important and we are committed to protecting the personal information we collect from you. The Privacy Act and the IPP’s govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.
Collection We may collect and hold personal information about you including information that can identify you, including but not limited to your name, address and phone number. These contact details are required to provide you with services associated with the conference.
Personal information will generally be collected directly from you through the use of our standard forms, over the internet, via email, through a telephone conversation with you or through day to day business. There may, however, be some instances where personal information about you will be collected indirectly where it is not reasonably practicable to collect personal information directly from you. We will endeavour to notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.
Purposes of collection The personal information that we collect and hold about you depends on your interaction with us. Generally, we will collect and hold your personal information for the purposes of:
providing services to you
to respond to queries made by you
to keep you informed of the status of a conference or event you have expressed an interest in, or are attending
providing you with information about other services that we, our related entities and other organisations that we have affiliations with offer, that may be of interest to you
providing you with promotional information about us, our related entities and other organisations that we have affiliations with
facilitating our internal business operations, including the fulfilment of any legal requirements
analysing our services and customer needs with a view to developing new and/or improved services
to monitor our website performance
keep you up to date of our achievements
notification of new appointments, future conferences and events
Internet users If you access our website, we may collect additional personal information about you in the form of your IP address and/or domain name.
Failure to provide information If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you with the services you are seeking. Use and disclosure Generally, we only use and disclose personal information about you for the purposes for which it was collected (as set out above).
Security We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.
Access You may access personal information we hold about you, upon making a written request. Leishman Associates will endeavour to acknowledge your request within 14 days of its receipt and to provide you with access to the information requested within 30 days. We may charge you a reasonable fee for processing your request.
We may decline a request for access to personal information in circumstances prescribed by the Privacy Act.
If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information. Where practicable, we will inform any third party to whom the personal information has been disclosed that a correction has been made.
SPAM Act 2003 & Unsolicited Electronic Messages Act 2007 Leishman Associates are committed to observing its obligations under the Unsolicited Electronic Messages Act 2007. If you receive a commercial electronic message from us and you do not wish to receive any further messages of this nature from us, either unsubscribe using the supplied link in the electronic message, email us at firstname.lastname@example.org or phone +61 3 6234 7844.
Terms and Conditions
Cancellation and Refund Policy Cancellations must be received in writing – mail, email or fax – to Leishman Associates. Cancellations will not be deemed to be received until you have written confirmation from Leishman Associates. If you have not received acknowledgement within two business days, please contact Leishman Associates on (03) 6234 7844.
Cancelling your Conference Registration Cancellations postmarked on or before, 1 month before the conference, will incur a fee of 50% of the registration amount. No refunds will be made for cancellations for the conference postmarked after 1 month before the conference, however substitutions may be accepted.
Late Registrations The organisers cannot guarantee that collateral, such as satchels, will be available to late registering delegates. A late registration is any registration less than 1 month before the conference start date. This policy has been implemented to enable a greater efficiency in the coordination necessary during the lead up to the conference, and to ensure the most enjoyable conference experience possible for everyone involved.
Insurance Registration fees do not include insurance of any kind. It is recommended that participants take out their own general travel insurance. It is suggested that the insurance policy should also cover loss of fees/deposit, airfares, accommodation charges, medical expenses, loss or damage to personal property and repatriation expenses. The insurance should cover loss arising from the cancellation of the conference by the organisers or a person’s inability to attend due to any reason whatsoever. No responsibility is taken by the conference managers for any person not holding insurance.
Various components of this event are being handled by Leishman Associates, a Professional Conference Organiser (PCO). Leishman Associates may be contacted regarding any matters relating to the event management. Further information about the PCO can be found at the following website www.leishman-associates.com.au